The Expat Coach
- 0031 681 917 626
- info@theexpatcoach.nl
- www.theexpatcoach.nl
Terms and Conditions
- The Expat Coach
- Het Hoogt 251
- 1025GX Amsterdam
Below are the terms and conditions for all of The Expat Coach’s training and education courses.
1. Agreement
By registering for a training of The Expat Coach you enter into an agreement with us for
the duration of the training as stated in the training information and you agree to the
terms and conditions as stated here. Should specific conditions apply to the chosen
training, these are listed in the training information.
The agreement is concluded as soon as your registration for the training has reached The
Expat Coach and The Expat Coach has confirmed receipt. If you register via the Internet,
you will immediately receive an e-mail from The Expat Coach confirming the agreement.
In the case of registration by mail, confirmation takes place by e-mail.
The agreement with The Expat Coach may be dissolved within 14 calendar days after it
has come into effect, free of charge and without giving reasons (right of
withdrawal/reflection period).
You make use of the right of withdrawal by sending a clear statement within this period
by e-mail that you want to dissolve the agreement. The Expat Coach will then refund the
training fee as soon as possible, no later than 14 calendar days after dissolution of the
agreement.
1. A Agreement The Robust Relocation System
The Expat Coach would like to check the identity of participants before the start of the
training by showing the participant’s ID.
The Expat Coach reserves the right to request additional information, as determined by
law, from the participant.
2. Payment terms
The training fee is attached to the training information and on the Internet. The training fee needs to be fully paid before training. Participants receive an invoice to
within 14 days prior to the start of the training.
If you do not pay as agreed, The Expat Coach may deny you access to the training. This
does not mean that the agreement between you and The Expat Coach is terminated. If
The Expat Coach proceeds with collection proceedings, the associated costs will be at your
or your employer’s expense.
3. Study Load
Recommended pace of study and study load:
This is the average pace of study on which the length of study stated in the training
information is based.
The study load corresponds to the number of hours listed in the training information.
4. Information
If the course of your choice includes a test, you will receive information about this when
you register. To take part in the test, you must register on time, meet any admission
requirements, and pay your registration fee on time. If you do not pass the required test
in one sitting, you are entitled to a free resit within four weeks.
5. Premature termination
If you wish to terminate the training early, you must notify The Expat Coach in writing. You
address your email to info@theexpatcoach.nl The Expat Coach uses a one-week notice
period. In case of premature termination, you will owe the full tuition fee. With training
from The Expat Coach, you commit yourself for the entire training duration. At
registration, you have 14 days for reflection. If The Expat Coach cannot fulfil its obligation
to perform its training due to unforeseen circumstances, an automatic refund of the
tuition fee follows within 14 days.
6. Complaint Resolution
The Expat Coach makes every effort to avoid errors. Should you nevertheless have
complaints, please report them to info@theexpatcoach.nl to the attention of Mohamed
Ittidar. You will receive written confirmation of receipt of the complaint within 5 business
days. If a longer time is needed to investigate, the participant will be notified within 4
weeks explaining the delay; in addition, an indication will be given as to when they expect
to be able to give a definitive answer. The complaints procedure is public (website and
training information). A complaint will always be handled confidentially. Complaints and
how they are handled will be registered and kept for six months. Any liability of The Expat
Coach is limited to a maximum of the tuition fee paid by you. Should you not be satisfied
with the offered solution, please file a companint an independent third party, Mr. A.
Mehraz a.mehraz@triaspedagogica.nl. The judgment of the said appeal procedure is
binding for The Expat Coach; any consequences will be dealt with by The Expat Coach
within 14 days.
7. The Personal Data Protection Act
Within the framework of the WBP, we inform you that all data provided by you will be
included in our automated records. These will be processed internally and used for
responsible customer management and business operations, such as being able to
register participants, send materials, perform coaching, and send information about our
training courses or related information. The Expat Coach will not provide your information
to third parties without your explicit consent. You have the right to access and correct
your data. The Expat Coach adheres to confidentiality agreements regarding businesssensitive
information on business situations, work processes, client groups, and
strategies. All information provided by participants is confidential to The Expat Coach, its
employees, and the teachers/trainers.
8. Change conditions
Unless otherwise agreed in writing, the terms of enrolment are subject to change by The
Expat Coach. Changes will be announced at least ten calendar days before they take effect
by personal notice or general publication on The Expat Coach’s website.
9. Ownership/copyright
Ownership of all training materials rests with The Expat Coach. This also applies to The
Expat Coach’s own publications (copyright).
10. Secrecy
All information provided by clients and/or participants is confidential to The Expat Coach,
its staff and trainers. Consider confidentiality statements regarding company situation,
work processes, client groups, and strategies
